Privacy Policy

This Privacy Policy explains how Intime Nightlife Bookings SL ("ALUNA", "we", "us") collects, uses, and protects your personal data when you use the ALUNA Access app or visit our website. We are committed to handling your information in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection law.

1. Data Controller

The data controller is Intime Nightlife Bookings SL, registered in Spain. For data-related enquiries, contact us at privacy@aluna.es.

2. Data We Collect

We collect information you provide directly (name, email, phone number, payment details) when you create an account or make a booking. We also collect usage data automatically (device identifiers, IP address, app activity logs) to operate and improve our services.

3. How We Use Your Data

Your data is used to process bookings, manage your account, send booking confirmations and updates, provide customer support, comply with legal obligations, and improve the ALUNA platform. We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your data on the basis of contract performance (to fulfil your booking), legal obligation (tax and financial record-keeping), and legitimate interests (improving our services and preventing fraud). Where required, we will ask for your consent.

5. Data Sharing

We share your booking information with the relevant venue(s) to fulfil your reservation. We use trusted third-party processors for payments, analytics, and communications, all bound by data processing agreements. We do not transfer your data outside the European Economic Area without appropriate safeguards.

6. Data Retention

We retain your account data for as long as your account is active. Booking records are kept for a minimum of 5 years to comply with Spanish accounting and tax obligations. You may request deletion of your account data at any time, subject to legal retention requirements.

7. Your Rights

Under GDPR you have the right to access, correct, delete, or restrict processing of your personal data. You may also object to processing or request data portability. To exercise any right, email privacy@aluna.es. You have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD).

8. Cookies

Our website uses essential cookies to operate correctly and analytics cookies to understand usage. You can manage cookie preferences through your browser settings or the cookie banner on our website.

9. Security

We implement industry-standard security measures including encryption in transit (TLS), secure payment processing via PCI-DSS compliant providers, and access controls to protect your data.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of ALUNA after such notice constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions, contact us at privacy@aluna.es or write to Intime Nightlife Bookings SL, Marbella, España.